Privacy Policy

Last updated: September 2026

At VIRENA, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or contact our Customer Support team.

By using our website, you agree to the practices described in this policy. We encourage you to read it carefully.

1. Information We Collect

We may collect the following types of information when you interact with our website:

Information you provide directly

Account information: name, email address, and password when you create an account.
Order information: name, delivery address, billing address, email address, and phone number when you place an order.
Communications: any information you share when contacting our Customer Support team.

Information collected automatically

Usage data: pages visited, time spent on the site, links clicked, and browsing behaviour.
Device and technical data: IP address, browser type, operating system, and device identifiers.
Cookies and similar technologies: as described in Section 3 below.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfil your orders and send order confirmations and updates.
To manage your account and provide customer support.
To personalise your shopping experience on our website.
To communicate with you about your orders, enquiries, or changes to our policies.
To send marketing communications, where you have given us permission to do so.
To improve our website, products, and services through analytics and feedback.
To detect, prevent, and address fraud or security issues.
To comply with applicable legal obligations.

We will not sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small text files placed on your device when you visit a website.

We may use the following types of cookies:

Essential cookies: necessary for the website to function correctly, such as maintaining your shopping cart and session.
Analytics cookies: help us understand how visitors interact with our website so we can improve it.
Marketing cookies: used to deliver relevant advertisements and track the effectiveness of our campaigns.
Preference cookies: remember your settings and preferences for a better experience.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

4. Order and Payment Information

When you place an order, we collect the information necessary to process and deliver it. Payment transactions are handled securely by our trusted third-party payment processors. VIRENA does not store your full payment card details on our servers.

Your payment information is transmitted using industry-standard encryption technology. For details on how your payment data is handled, please refer to the terms of our payment processor.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, which may include:

Access: the right to request a copy of the personal information we hold about you.
Correction: the right to request that we correct any inaccurate or incomplete information.
Deletion: the right to request that we delete your personal information, subject to applicable legal requirements.
Objection or restriction: the right to object to or restrict certain types of processing of your information.
Portability: the right to receive your personal data in a structured, commonly used format.
Withdrawal of consent: where processing is based on your consent, the right to withdraw it at any time.

To exercise any of these rights, please contact us using the details provided in Section 8. We will respond to your request in accordance with applicable data protection laws.

If you no longer wish to receive marketing communications from us, you may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

6. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services. These may include:

Payment processors for secure transaction handling.
Shipping and logistics partners for order fulfilment and delivery.
Analytics providers to help us understand website usage.
Marketing and email service providers for communications.
Customer support tools to manage your enquiries.

We only share the minimum information necessary and require our third-party partners to handle your data responsibly and in accordance with applicable privacy laws. We are not responsible for the privacy practices of external websites linked from our site.

7. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is entirely secure. While we strive to use commercially reasonable means to protect your information, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us through our Contact page.

Business name: VIRENA
Contact: [contact@virena.com]
Registered address: [Your business address]

Please replace the placeholders above with your actual contact details before publishing this page.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of our website after any changes constitutes your acceptance of the updated policy.