Returns & Refunds

Return Policy

At VIRENA, we want you to be completely satisfied with your purchase. If for any reason you are not, you may request a return in accordance with our return policy and applicable conditions. Please read the information below carefully before initiating a return.

Eligibility

To be eligible for a return, items must be unused, unworn, and returned in their original condition and packaging. Items that show signs of use or that are not in their original state may not qualify for a return. Exceptions apply to items that arrive damaged, defective, or incorrect — please see the relevant section below.

How to Request a Return

Please contact our Customer Support team before sending any item back to us. To process your request, we will need your order number and the reason for your return. Our team will guide you through the next steps and provide you with the necessary instructions. Items sent back without prior authorisation may not be accepted.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome. If your return is approved, your refund will be processed and credited to your original payment method. Please allow adequate time for the refund to appear, depending on your bank or payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or if you have received an incorrect item, please contact us as soon as possible. We ask that you include your order number and, where possible, a photo of the item so we can resolve the matter promptly and to your satisfaction.

Contact Us

If you have any questions about our return or refund process, our Customer Support team is here to help. Please visit our Contact Us page and we will be happy to assist you.

VIRENA — Your satisfaction is our priority.