Terms of Service
Last updated: September 2026
Welcome to VIRENA. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our site. If you do not agree to these terms, please do not use our website.
1. Use of the Website
You may use our website for lawful purposes only, in accordance with these Terms and all applicable laws and regulations. By using this website, you agree that you will not:
- Use the site in any way that is unlawful, fraudulent, or harmful.
- Reproduce, duplicate, copy, or exploit any part of our website without our express written permission.
- Attempt to gain unauthorised access to any part of our website or its related systems.
- Transmit any unsolicited or unauthorised advertising or promotional material.
- Engage in any conduct that disrupts or interferes with the normal functioning of the website.
We reserve the right to restrict or terminate your access to the website at our discretion, without notice, if we believe you have violated these Terms.
2. Products and Product Information
We make every effort to present our products accurately, including descriptions, images, and specifications. However, we do not warrant that product descriptions or other content on the website are entirely accurate, complete, or error-free.
Product images are intended to be representative and colours may vary slightly depending on your screen settings and display calibration. If you have any questions about a specific product before purchasing, please contact our Customer Support team.
We reserve the right to discontinue any product at any time without notice.
3. Pricing and Availability
All prices displayed on our website are shown in the applicable currency and are subject to change without notice. We reserve the right to modify prices at any time.
Product availability is subject to stock levels. We do not guarantee that any product will be available at the time of your order. In the event that an item you have ordered is out of stock or unavailable, we will notify you as soon as possible and discuss the available options, which may include a cancellation or an alternative.
We reserve the right to refuse or cancel any order in the event of pricing errors, suspected fraud, or other exceptional circumstances. If a payment has already been taken, a full refund will be issued.
4. Orders and Payments
By placing an order through our website, you confirm that you are legally capable of entering into binding contracts and that the information you provide is accurate and complete.
An order confirmation sent to your email address does not constitute our acceptance of your order. We reserve the right to accept or decline any order at our discretion.
Payments are processed securely through our third-party payment providers. VIRENA does not store your full payment card details. By submitting your payment information, you authorise us to charge the applicable amount for your order.
If a payment is declined, your order will not be processed. Please contact your payment provider or our Customer Support team for assistance.
5. Shipping and Delivery
We aim to dispatch orders promptly following payment confirmation. Delivery times and shipping costs may vary depending on your location and the shipping option selected at checkout.
While we make every effort to ensure timely delivery, we cannot guarantee specific delivery dates, as shipping is handled by third-party carriers and may be subject to delays outside our control.
Risk of loss and title for items purchased from VIRENA pass to you upon delivery. For specific shipping enquiries or information about your order, please contact our Customer Support team.
6. Returns and Refunds
We want you to be fully satisfied with your VIRENA purchase. If you are not happy with your order, please contact our Customer Support team as soon as possible.
Returns and refunds are subject to our Returns Policy, which forms part of these Terms. Eligibility for returns or refunds may depend on the condition of the item, the time elapsed since purchase, and the nature of the issue. Our Customer Support team will guide you through the appropriate process.
We reserve the right to refuse a return or refund where the conditions of our Returns Policy are not met.
7. Intellectual Property
All content on this website — including but not limited to text, images, graphics, logos, product photography, and design — is the property of VIRENA or its content suppliers and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, display, or create derivative works from any content on this website without our prior written consent. Unauthorised use of our intellectual property may give rise to legal claims.
The VIRENA name, logo, and brand identity are trademarks of VIRENA. You may not use them without our express written permission.
8. Limitation of Liability
To the fullest extent permitted by applicable law, VIRENA shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use our website or products, even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising from these Terms or your use of our website shall not exceed the amount paid by you for the relevant order.
Nothing in these Terms limits or excludes our liability for fraud, death or personal injury caused by our negligence, or any other liability that cannot be excluded or limited by law.
9. Changes to the Website or Terms
We reserve the right to update, modify, or discontinue any part of our website, products, or services at any time without notice. We also reserve the right to amend these Terms of Service at any time.
When we make material changes to these Terms, we will update the "Last updated" date at the top of this page. Your continued use of the website following any changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.
10. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of [your jurisdiction]. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of [your jurisdiction].
11. Contact Information
If you have any questions about these Terms of Service, please contact us through our Contact page.
Business name: VIRENA
Contact: [contact@virena.com]
Registered address: [Your business address]
Please replace the placeholders above with your actual business and legal details before publishing this page.